Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information. Last updated: January 2024
Our Privacy Principles
Secure by Design
We use industry-leading security measures to protect your data
Transparent
We're clear about what data we collect and how we use it
Your Control
You have full control over your personal information
1. Information We Collect
Personal Information
When you use our services, we may collect:
- • Name and contact information (email, phone, address)
- • Payment information (credit card details, billing address)
- • Account credentials (username, password)
- • Preferences and interests (favorite teams, notifications)
Automatically Collected Information
- • Device information (IP address, browser type, operating system)
- • Usage data (pages visited, time spent, clicks)
- • Location data (if you enable location services)
- • Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information to:
Service Delivery
- • Process ticket orders
- • Deliver tickets electronically
- • Provide customer support
- • Send order confirmations
Improvement & Marketing
- • Improve our website and services
- • Send promotional offers (with consent)
- • Analyze usage patterns
- • Prevent fraud and abuse
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
When We May Share Information
- • Service Providers: Trusted partners who help us operate our business (payment processors, email services)
- • Legal Requirements: When required by law or to protect our rights
- • Business Transfers: In case of merger, acquisition, or sale of assets
- • With Your Consent: When you explicitly agree to share information
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • 256-bit SSL encryption
- • Secure data centers
- • Regular security audits
- • Access controls and monitoring
Operational Safeguards
- • Employee training programs
- • Background checks
- • Incident response procedures
- • Regular policy updates
5. Your Rights and Choices
You have several rights regarding your personal information:
Your Data Rights
- • Access: Request a copy of your personal data
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal data
- • Portability: Receive your data in a portable format
- • Opt-out: Unsubscribe from marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality and security
Performance Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver relevant advertisements (with your consent)
7. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we keep account information for 7 years after account closure, and transaction records for 10 years as required by financial regulations.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending you an email notification if you have an account with us.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
- Email: privacy@footballticketshub.com
- Phone: +44 20 3808 1000
Data Protection Officer
- Email: dpo@footballticketshub.com
- Address: 123 Football Street, London, UK
Manage Your Privacy Settings
Take control of your personal information and privacy preferences.